Have you got any questions? Here are the most frequently asked questions.
On this page we’ve placed the questions we get asked most frequently. So, before sending us a message through the contact form check if the answer hasn’t already been given on this page. If it’s not, feel free to send us a message!
How can I download a sample pack?
After purchasing your pack, go to your account dashboard. Click on ‘Download’. There you should see every purchased sample pack.
What plugin versions do you use for your preset packs?
We use the latest versions, so make sure to update your VST to the latest version to open your pack correctly.
How to apply a discount code?
You can enter a discount code in the checkout form.
What can I use my sample pack for?
There are two different licenses. You can see what kind of license applies at the information section on the product page.
You may use the samples/presets/midi files/other tools for learning purposes only. This means you are not allowed to use these sounds in your track/composition for commercial purposes. You may not alter/change the sounds. Sharing sounds with third parties, re-selling/licensing is strictly prohibited.
You may use the samples/presets/midi files/other tools for commercial purposes. You can use the sounds in your track/composition and distribute it on platforms such as Spotify and Youtube Music. You may alter/change the sounds to your liking. Sharing sounds with third parties, re-selling/licensing is strictly prohibited.
I accidentally purchased a pack I already had. Can I get a refund?
Yes, please send us a message through the contact form with the invoices attached.